Established: 2020
1) Who we are
Hiaaas International is a streetwear and leather‑wear brand established in 2020. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place orders, contact us, or interact with our services.
Contact email: hiaaasinternational@gmail.com
Primary location: Sialkot, Pakistan
Data Controller: Hiaaas International
2) Scope
This policy applies to our website, online store, contact forms, email communication, and embedded third‑party services used for payments, shipping, analytics, anti‑spam, and customer support.
3) Personal data we collect and why we collect it
A) Accounts and Orders
Data: name, email, phone, billing and shipping address, order history, product preferences.
Purpose: create and manage accounts, process and deliver orders, provide support, maintain records.
B) Payments
Data: payment method details (processed by payment service providers), transaction ID, billing details.
Purpose: process payments and prevent fraud.
Note: We do not store full card numbers; payments are handled by secure third‑party processors.
C) Contact Forms and Email
Data: name, email address, message content, attachments.
Purpose: respond to inquiries, provide customer service, and improve our services.
D) Comments
Data: data shown in the comment form, IP address, and browser user‑agent.
Purpose: spam detection and moderation.
Gravatar: An anonymized hash of your email may be sent to Gravatar to check if you use it. After approval, your profile picture may be visible next to your comment. Gravatar privacy policy: https://automattic.com/privacy/
E) Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images posted online.
F) Cookies
Essential cookies: required for site functionality (e.g., cart, session).
Login cookies: temporary cookie to check if your browser accepts cookies; additional cookies save login info and display choices. Login cookies last 2 days; screen options cookies last 1 year; “Remember Me” extends login to 2 weeks. Logging out removes login cookies.
Publishing cookies: when you edit or publish an article, a cookie stores the post ID; expires after 1 day; no personal data.
Preference/Analytics/Marketing cookies: help us understand site usage, improve performance, and show relevant content. You can manage cookies via your browser settings.
G) Embedded content from other websites
Articles may include embedded content (videos, images, posts). Embedded content behaves as if you visited the other website. Those sites may set cookies, collect data, and track interactions according to their own policies.
H) Analytics
We may use analytics services to measure traffic and improve our website (pages visited, time on site, general device/browser info). These services use cookies and aggregated usage data.
4) Legal bases for processing (EU/EEA)
Performance of a contract: to fulfill orders and provide requested services.
Legitimate interests: operate and secure our services, prevent fraud, improve performance, and communicate essential updates.
Consent: for non‑essential cookies and optional marketing (you may withdraw consent at any time).
Legal obligation: retain records required by tax and regulatory authorities.
5) How we use your data
Process and deliver orders; handle returns and warranties.
Provide customer support and service updates.
Improve products, website performance, and user experience.
Detect and prevent spam, abuse, and fraud.
Comply with laws and enforce our terms.
6) Who we share your data with
Payment processors (secure payment handling).
Shipping and courier partners (order delivery).
IT/hosting and security providers (website operation and protection).
Analytics and anti‑spam services (traffic measurement and spam detection).
These providers are required to use data only for agreed services and to protect your information.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7) How long we retain your data
Comments: retained indefinitely to recognize and approve follow‑up comments automatically.
Accounts: retained while your account is active; you may request deletion.
Orders and transaction records: retained up to 7 years (or longer if legally required) for accounting, tax, and compliance.
Contact inquiries: retained as long as needed to address your request and maintain service records.
8) Your rights
EU/EEA (GDPR): rights to access, correction, erasure, restriction, portability, and objection (including direct marketing). You may withdraw consent at any time and lodge a complaint with your data protection authority.
California (CCPA/CPRA): rights to know, delete (subject to exceptions), opt‑out of sale or sharing of personal information, and freedom from discrimination for exercising your rights.
To exercise rights: email hiaaasinternational@gmail.com with the subject “Privacy Request.” We may need to verify your identity.
9) International transfers
If we transfer data across borders (for example, to service providers outside your country/region), we apply appropriate safeguards, such as contractual commitments and security measures, consistent with applicable laws.
10) Security
We use technical and organizational measures to protect personal data, including encrypted connections (HTTPS), access controls, and secure handling practices. No method of transmission or storage is completely secure; we work continuously to improve our safeguards.
11) Children’s privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal data to us, contact us to remove it.
12) Do Not Track and cookie controls
Browser Do Not Track (DNT) settings may not be consistently honored by all embedded services. You can control non‑essential cookies via your browser settings and consent banners where available.
13) Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the Effective date updated above. Significant changes may be communicated via website notice or email.
14) Contact information
For privacy questions, requests, or complaints:
Email: hiaaasinternational@gmail.com
